Refund policy
Return & Refund Policy (CURRENTLY OFF)
Last Updated: 14 June 2026
At Shopzya, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
To be eligible for a return, the item must:
- Be returned within 3 days of delivery.
- Be unused and in its original condition.
- Include original packaging, tags, accessories, and documentation.
- Not be damaged due to misuse, negligence, or improper handling.
We reserve the right to reject returns that do not meet these conditions.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.
To process your request, we may require:
- Order number
- Photos or videos of the product
- Photos of the packaging
Email: navalkishore48@gmail.com
Once verified, we will arrange a replacement, exchange, or refund as applicable.
Return Process
To initiate a return:
1. Contact us at navalkishore48@gmail.com.
2. Provide your order details and reason for return.
3. Follow the return instructions provided by our support team.
Returns sent without prior approval may not be accepted.
Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 5-7 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We offer exchanges for damaged, defective, or incorrect products, subject to product availability.
If a replacement product is unavailable, a refund may be issued instead.
Non-Returnable Items
The following items are generally not eligible for return:
- Used products
- Products damaged after delivery
- Personal care items
- Gift cards
- Clearance or final-sale items
- Customized or personalized products
- Products without original packaging
Return Shipping Costs
If the return is due to a damaged, defective, or incorrect item, Shopzya will bear the return shipping cost.
For all other approved returns, return shipping charges may be the responsibility of the customer.
Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests may not be possible and the Return Policy will apply instead.
Contact Us
For any return, refund, or exchange-related questions, please contact:
Shopzya
Email: navalkishore48@gmail.com